Heather and I, as well as all the team in the office, were delighted when we learnt a few days ago that we have been shortlisted for the Scottish Tourism oscars - otherwise known as the Scottish Thistle Awards. For a business just over 4 years old this fabulous recognition for what we have achieved. We are all looking forward very much to the awards ceremony itself at the end of October.

With another record breaking summer season begining to come to an end, even more valuable recognition comes from the hundreds of questionnaires and letters we have received from satisfied customers. Whether its been after wildlife holidays on Mull, island-hopping in the Outer Hebrides or fortnight tours of the Highlands, we can see that we are pretty much getting it right. Of course occasionaly things do go wrong, no matter how hard we try, but these have been rare.

What comes across consistently is that our clients are thoroughly enjoying the personal service they receive from hotel staff, guides and other people they meet during their stay. This individual approach and focus on customer service is one of the key factors I look for as we seek out new hotels to add to our portfolio. Over the next few months I will spending as much time as possible touring the country catching up wth our current business partners, reviewing plans for 2008 and very much on the look-out for new options. Its certainly an enjoyable part of the job - though it is stll not that easy to find just the right places for our clients.

It has been rather too long since the past post here, so as the autumn progresses I plan to be much more frequent keeping readers up to date with our new plans and the good and bad I find as I travel around…watch this space!

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